System Integration

The lifeblood of successful e-commerce is the seamless interlinking of all sources of information relevant to sales and the achievement of the greatest possible degree of automation of all business processes.

• Bundling all information provides a 360° view of products and customers which serves as a permanently up-to-date decision-making basis for all online activities
• A high degree of automation secures the best possible returns for e-commerce operators at a time when margins are shrinking

Our experience shows that fostering the seamless interlinking of existing product and customer information within a company to the greatest possible extent represents the most significant challenge in all projects due to the fact that such information is usually spread across a large number of proprietary systems.

Mobizcorp offers broadly-based specialist knowledge across a wide range of systems in such areas as materials management (ERP), customer care (CRM), product information systems (PIM) and content management systems (CMS).

Within the scope of system integration, we have achieved system links between a large number of such systems, either via conventional point-to-point processes (interfaces) or via the deployment of state-of-the art IT concepts such as the Enterprise Service Bus (ESB).

Automation and outsourcing

We frequently achieve a high degree of automation via the outsourcing of business processes not forming part of the companies' key areas of expertise. We have an outstanding partner network at our disposal in this regard. The services this network provides enable us to cover such areas as the following.

• Payment and collections
• Fraud prevention and scoring
• Warehousing, dispatch and handling of returns
• Customer care (call centres/contact centres)

We collaborate closely with our customers to analyse potential cost-saving areas and submit appropriate proposals on request.

The work we conduct in our capacity as a successful integrator of systems enables us to provide you with the necessary scope and freedom to devote all your attention to the active marketing of your products.